There are a few steps that we request you check through before contacting us to reset your password.

1. Check your username to ensure that it is correct.
   Your username can be found in the welcome email you received from MyAccount when you registered.
2. Ensure that Caps Lock is not enabled
   Your username and password are case-sensitive. This means that "MYLOGIN" is not the same as "mylogin".
3. Check the welcome email for your password
   If you have never changed your password, then your password can be found in the welcome email you received from MyAccount when you registered.
4. Did someone else change your password?
   If you share your account with a colleague, then they may have changed your password.

If you are still unable to login to MyAccount, then you will need to contact us to have your password reset.

To have your password reset, please send an email to the following address:

   

It is important that you send your request from the email address that you have registered with MyAccount or unfortunately we will be unable to process your request.

Never contact individual companies regarding your MyAccount username or password as they will be unable to help you. Contacting is the only way to have your password reset.